If you run a business that supplies goods to a “consumer” within the meaning of the Australian Consumer Law (ACL) and you also provide an express warranty against defects in respect of those goods, then you will be aware that the ACL imposes mandatory wording that must accompany that warranty.
Changes to the ACL now mean that if you supply “services” or “goods and services” to a “consumer” within the meaning of the ACL and you provide an express warranty against defects in respect of same, then new mandatory wording applies.
Mandatory Wording – Services
The new mandatory wording is:
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the services, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.