It is not uncommon for issues to arise between local councils and the residents or businesses who make up the local government area. We have outlined a general process of dispute resolution that can be followed if such an issue were to arise.
Dispute Resolution Steps
The first step that should be taken in trying to resolve a dispute with a Local Council is to approach Council directly. This is because Councils are autonomous bodies with rights and powers under law. As such, many problems are able to be resolved directly with the Local Councils.
If the first step fails to resolve the issue, you should write to the General Manager and request that they look into your complaint. It is a good idea to allow the General Manager a reasonable time to respond to the complaint, so that they can liaise with the relevant department. Usually, four weeks is a good time frame, however, if the problem is long or complex you should allow more time for a response.