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1. Active Listening

A good mediator will listen by fully concentrating, understanding and responding to what is being said by the parties.  Active listening may also involve the mediator clarifying the meaning of a message by asking further questions.

2. Emotional Intelligence

Emotional intelligence is the ability to recognise and manage your own emotions as well as responding to the emotions of others appropriately. Mediators are usually very skilled at relating to their clients.  They are good at understanding the needs and feelings of others to ensure their clients feel they are being heard. Moreover, mediators have excellent communication and conflict management skills to resolve disputes effectively.

3. Problem Solving

Every family is different in their construction, needs, and values. Consequently, a one size fits all approach will often fail to provide effective solutions to all families. Accordingly, a family mediator is usually an effective problem solver and able to adapt to the needs of a variety of families.

4. Understanding of Family and Other Types of Law

While an understanding of family law is essential for a family mediator, so too is a basic understanding of other areas of law. Family disputes often involve property, wills, and bankruptcy so it is a good idea to have an understanding of how the law in these areas operate.

5. Neutrality

Family disputes can often turn into heated arguments. A mediator’s role is not to judge what they think is the best solution, but rather facilitate the parties in coming to their own agreement. Effective mediators remain calm and neutral through discussions to ensure they do not appear to be taking sides.

To get in touch with a family mediator at Matthews Folbigg  contact us on 1800 300 170 or email us at

Family law situations can be complex and sometimes they can involve serious issues.  Information outlined is proposed to provide general guidance only. Due to the seriousness of legal matters as well as the uniqueness of your individual situation, professional advice should be sought. For advice, please contact one of our Family Lawyers.